Which of the following statements describes the objectives of service asset and configuration
management?
1. To identify, control, report and verify service assets and configuration items (CIs)
2. To account for, manage and protect the integrity of service assets and configuration items
3. To establish and maintain an accurate and complete configuration management system
4. To document all security controls together with their operation and maintenance

Which stage of the change management process deals with what should be done if the change is
unsuccessful?

Which of the following is MOST concerned with the design of new or changed services?

Which of these recommendations is best practice for service level management?
1. Include legal terminology in service level agreements (SLAs)
2. It is NOT necessary to be able to measure all the targets in an SLA

Which of the following statement about the service owner is INCORRECT?

Which Functions are included in IT operations management?

Which process would seek to understand levels of customer satisfaction and communicate what
action plans have been put in place to deal with dissatisfaction?

The definitive media library is the responsibility of:

What are the three service provider business models?

Which of the following statements MOST correctly identifies the scope of design coordination
activities?