Which of the following would commonly be found in a contract underpinning an IT service?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
What is a code of conduct?
You apply for a position in another company and get the job. Along with your contract, you
are asked to sign a code of conduct. What is a code of conduct?
which processes?
Service transition contains detailed descriptions of which processes?
What is the name of the type of logical access management wherein my access and rights are determined centrall
My user profile specifies which network drives I can read and write to. What is the name of
the type of logical access management wherein my access and rights are determined
centrally?
Which statement should NOT be part of the value proposition for Service Design?
Which statement should NOT be part of the value proposition for Service Design?
Which measure(s) must always be implemented?
Some security measures are optional. Other security measures must always be
implemented. Which measure(s) must always be implemented?
Which process would be used to compare the value that newer services have offered over those they have replace
Which process would be used to compare the value that newer services have offered over those
they have replaced?
What are some other measures?
Midwest Insurance controls access to its offices with a passkey system. We call this a
preventive measure. What are some other measures?
Which one of the following is the BEST description of the items above?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
What is the biggest risk because of this?
You are the owner of the SpeeDelivery courier service. Last year you had a firewall installed.
You now discover that no maintenance has been performed since the installation. What is
the biggest risk because of this?