Which of the following are objectives of service level management?
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
What do employees need to know to report a security incident?
What do employees need to know to report a security incident?
Which one of the following do technology metrics measure?
Which one of the following do technology metrics measure?
What does the organization wish to achieve with this?
You have just started working at a large organization. You have been asked to sign a code
of conduct as well as a contract. What does the organization wish to achieve with this?
Which process includes business, service and component sub-processes?
Which process includes business, service and component sub-processes?
Who determines the value of the information in the insurance terms and conditions document?
Peter works at the company Midwest Insurance. His manager, Linda, asks him to send the
terms and conditions for a life insurance policy to Rachel, a client. Who determines the value
of the information in the insurance terms and conditions document?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Which one of the following is NOT part of the service design stage of the service lifecycle?
What is the correct definition of availability?
When we are at our desk, we want the information system and the necessary information to
be available. We want to be able to work with the computer and access the network and our
files. What is the correct definition of availability?
What is the result of carrying out an activity, following a process or delivering an IT service known as?
What is the result of carrying out an activity, following a process or delivering an IT service known
as?
What is an example of a non-human threat to the physical environment?
What is an example of a non-human threat to the physical environment?