What is required to be included in proposals for new or changed services according to ISO/IEC 20000?
What is required to be included in proposals for new or changed services according to ISO/IEC
20000?
Which one of the following is NOT a characteristic of a process?
Which one of the following is NOT a characteristic of a process?
What purpose can the ISO/IEC 20000 standard serve?
What purpose can the ISO/IEC 20000 standard serve?
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
Which one of the following is NOT a responsibility of the service transaction stage of the service
lifecycle?
Why is it important for Service Providers to provide documents and records?
Why is it important for Service Providers to provide documents and records?
Which of the following BEST describes technical management?
Which of the following BEST describes technical management?
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery o
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for
the delivery of the management system?
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
What are the key contents of an IT Service Management System?
What are the key contents of an IT Service Management System?
What is the primary focus of the business management?
What is the primary focus of the business management?