which type of organizations is ISO/IEC 20000 appropriate for use?
For which type of organizations is ISO/IEC 20000 appropriate for use?
Is this a valid approach?
A known error has been created after diagnosis of a problem was complete but before a workaround
has been found. Is this a valid approach?
Where should this be covered?
Any organization may be impacted by legislative or regulatory change in the future. Where should
this be covered?
Which of the following provide value to the business from service strategy?
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make
their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business
environment
3. Support the creation of a portfolio of quantified services
What level of Capacity is targeted by Capacity Management?
What level of Capacity is targeted by Capacity Management?
Which of the following would be examined by a major problem review?
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
What does a quality policy aim to define?
What does a quality policy aim to define?
Which one of the following is the BEST description of a relationship in service asset and configuration manage
Which one of the following is the BEST description of a relationship in service asset and
configuration management?
Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the b
Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can
form the basis for an organization’s self-declaration of conformity?
Which of the following are sources of best practice?
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices