Which of the following is used as a set of guidance materials for IT governance?
Which of the following is used as a set of guidance materials for IT governance?
what is the person or group who defines or and agrees their service targets known as?
From the perspective of the service provider, what is the person or group who defines or and agrees
their service targets known as?
What is the objective of IT Service Management?
What is the objective of IT Service Management?
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for sourcing and delivering components of requested standard
services?
which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Proble
To which process shall Problem Management ensure that up-to-date information on Known Errors
and corrected Problems is available?
Which of the following is the best definition of service management?
Which of the following is the best definition of service management?
which would need to be catered for in the Service Management plan?
Which type of event or activity can trigger a service Change, which would need to be catered for in
the Service Management plan?
Which of the following CANNOT be provided by a tool?
Which of the following CANNOT be provided by a tool?
Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Chec
Why is it important that reviews are conducted at regular intervals during the Check phase of the
Plan-Do-Check-Act (PDCA) methodology?
Which one of the following is the purpose of service level management?
Which one of the following is the purpose of service level management?