Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Which of the following is NOT a recognized example of a service provider type within the ITIL
framework?
How should the requirements for Service Continuity and Availability be identified?
How should the requirements for Service Continuity and Availability be identified?
Which one of the following statements about incident reporting and logging is CORRECT?
Which one of the following statements about incident reporting and logging is CORRECT?
Where are agreements regarding Service Delivery and its relationship to Security Management recorded?
Where are agreements regarding Service Delivery and its relationship to Security Management
recorded?
Which process is responsible for providing the rights to use an IT service?
Which process is responsible for providing the rights to use an IT service?
When should the final closure of an Incident record be completed?
When should the final closure of an Incident record be completed?
What type of services are NOT directly used by the business but are required by the service provider to delive
What type of services are NOT directly used by the business but are required by the service provider
to deliver customer facing services?
Who has a responsibility in continual improvement?
Who has a responsibility in continual improvement?
Which of the following areas would technology help to support during the service lifecycle?
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?