Which process would ensure that utility and warranty requirements are properly addressed in service designs?
Which process would ensure that utility and warranty requirements are properly addressed in
service designs?
what is an important best practice to consider?
While planning for service improvements, what is an important best practice to consider?
What would you call the groups of people who have an interest in the activities, targets, resources and delive
What would you call the groups of people who have an interest in the activities, targets, resources
and deliverables from service management?
What should planning for a new or changed service consider?
What should planning for a new or changed service consider?
What would be the next step in the continual service improvement (CSI) model after?
What would be the next step in the continual service improvement (CSI) model after?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
What should be included as an attribute of a managed Configuration Item (CI)?
Part of the Configuration Management process is about Configuration identification. What should be
included as an attribute of a managed Configuration Item (CI)?
Which statement about the emergency change advisory board (ECAB) is CORRECT?
Which statement about the emergency change advisory board (ECAB) is CORRECT?
Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
All service changes should be reflected in Change Management records. Which of the aspects below
is an example of a service change, that needs to be reflected in a Change record?
Which of the following BEST describes a problem?
Which of the following BEST describes a problem?
What is the objective of Customer satisfaction measurement?
Customer satisfaction measurement is an important activity in the Business Relationship
Management process. What is the objective of Customer satisfaction measurement?