Who is responsible for ensuring that the request fulfillment process is being performed according to the agree
Who is responsible for ensuring that the request fulfillment process is being performed according to
the agreed and documented standard?
What triggers a re-test of the Availability and Service Continuity plans?
What triggers a re-test of the Availability and Service Continuity plans?
Which process is responsible for ensuring that appropriate testing takes place?
Which process is responsible for ensuring that appropriate testing takes place?
What will the controls be related to?
Security controls shall be documented. What will the controls be related to?
Which of the following identify the purpose of business relationship management?
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
when shall a customer be informed of this?
If the service provider believes the service levels will not be met for an incident, when shall a
customer be informed of this?
Which of the following is the correct definition of an outcome?
Which of the following is the correct definition of an outcome?
What is the reason for this?
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Understanding what to measure and why it is being measured are key contributors to which part of
the Service Lifecycle?
Who should ensure that this evidence is available?
During an audit, evidence is required for Service Management policies, plans and procedures.
Who should ensure that this evidence is available?