Which of the following should be considered when designing measurement systems, methods and metrics?
Which of the following should be considered when designing measurement systems, methods and
metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
Which of the following is the best definition of IT service management?
Which of the following is the best definition of IT service management?
What does the standard explicitly recommend to be implemented with Configuration Management?
What does the standard explicitly recommend to be implemented with Configuration Management?
Which of the following is service transition planning and support NOT responsible for?
Which of the following is service transition planning and support NOT responsible for?
What is included in these measurements?
The success and failure of Releases shall be measured. What is included in these measurements?
What are underpinning contracts used to document?
What are underpinning contracts used to document?
What services can be left out of the Service Catalogue?
What services can be left out of the Service Catalogue?
which document would you expect to see an overview of actual service achievements against targets?
In which document would you expect to see an overview of actual service achievements against
targets?
Which process is responsible for the definition of this process?
According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual
disputes with suppliers. Which process is responsible for the definition of this process?