Which one of the following can help determine the level of impact of a problem?
Which one of the following can help determine the level of impact of a problem?
Can this person perform internal audits for the delivery processes?
The appointed member of management is only responsible for the co-ordination and management
of all services. Can this person perform internal audits for the delivery processes?
Which of the following pairs of actions would be BEST to manage risk?
The effective management of risk requires specific types of action. Which of the following pairs of
actions would be BEST to manage risk?
What can be improved by achieving quality objectives?
What can be improved by achieving quality objectives?
Which of the following is an enabler of best practice?
Which of the following is an enabler of best practice?
What does an IT service definition include?
What does an IT service definition include?
Which of the following is the additional "P"?
Service design emphasizes the importance of the “Four Ps”. These “Four Ps” include Partners,
People, Processes and one other “P”. Which of the following is the additional “P”?
Which one of the following standards is concerned primarily with security?
Which one of the following standards is concerned primarily with security?
Which of the following is NOT one of the five individual aspects of service design?
Which of the following is NOT one of the five individual aspects of service design?
Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting
Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing,
supporting and operating)?