Which of the following would commonly be found in a contract underpinning an IT service?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
What should Quality Management Systems encourage organizations to do?
What should Quality Management Systems encourage organizations to do?
which processes?
Service transition contains detailed descriptions of which processes?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
Which statement should NOT be part of the value proposition for Service Design?
Which statement should NOT be part of the value proposition for Service Design?
Which of the statements below is a best practice?
It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?
Which process would be used to compare the value that newer services have offered over those they have replace
Which process would be used to compare the value that newer services have offered over those
they have replaced?
Which of the following standards was the forerunner to ISO/IEC 20000?
Which of the following standards was the forerunner to ISO/IEC 20000?
Which one of the following is the BEST description of the items above?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
What is a Configuration Baseline?
What is a Configuration Baseline?