What type of baseline captures the structure, contents and details of the infrastructure and represents a set
What type of baseline captures the structure, contents and details of the infrastructure and
represents a set of items that are related to each other?
What is the objective of Service Level Management?
What is the objective of Service Level Management?
Which of the following BEST describes the purpose of access management?
Which of the following BEST describes the purpose of access management?
Which of the following statements is true?
Which of the following statements is true?
Which of the following are reasons why ITIL is successful?
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
which process will Service Level Management require input?
When a new service is being planned, Service Level Management needs to ensure that existing
performance levels of other IT services will not be unduly impacted. From which process will Service
Level Management require input?
Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?
Which stakeholder will define service level requirements?
Which stakeholder will define service level requirements?
which stage of the service lifecycle?
The consideration of value creation is a principle of which stage of the service lifecycle?
Which of the following is used for the assessment of maturity of organizations?
Which of the following is used for the assessment of maturity of organizations?