Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?
What is mandatory to define in the Incident Management procedures?
What is mandatory to define in the Incident Management procedures?
what is the key output handed over to service transition?
Within service design, what is the key output handed over to service transition?
Which of the following is a best practice for Capacity Management?
Which of the following is a best practice for Capacity Management?
What should a service always deliver to customers?
What should a service always deliver to customers?
What document is produced to support this objective?
An objective of Capacity Management is to ensure that the service provider has, at all times,
sufficient Capacity to meet the current and future agreed demands of the Customer’s business
needs. What document is produced to support this objective?
Which process is responsible for the availability, confidentiality and integrity of data?
Which process is responsible for the availability, confidentiality and integrity of data?
What is the minimum level of frequency with which these Plans should be developed and reviewed?
Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure
that requirements are met as agreed in all circumstances, from normal operations through to a
major loss of service. What is the minimum level of frequency with which these Plans should be
developed and reviewed?
which of the following?
Availability management is directly responsible for the availability of which of the following?
Which of the following is a benefit of ISO/IEC 20000 certification?
Which of the following is a benefit of ISO/IEC 20000 certification?