When can a known error record be raised?
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
What is accreditation in the context of ISO/IEC 20000?
What is accreditation in the context of ISO/IEC 20000?
What body exists to support the authorization of changes and to assist change management in the assessment and
What body exists to support the authorization of changes and to assist change management in the
assessment and prioritization of changes?
Which of the following items is not measured as part of this monitoring, measuring or review?
The Service Provider should check that the Service Management objectives and the plan are being
achieved. Which of the following items is not measured as part of this monitoring, measuring or
review?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have
met their targets?
Which statement below is not a purpose of Supplier Management procedures?
Which statement below is not a purpose of Supplier Management procedures?
What do customer perceptions and business outcomes help to define?
What do customer perceptions and business outcomes help to define?
Who conducts the "first party audit"?
Who conducts the “first party audit”?
Which of the following are basic concepts used in access management?
Which of the following are basic concepts used in access management?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?