Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

Which process has the following objective, ‘Produce service design packages (SDPs) based on service
charters and change requests’?

Which of the following identifies the purpose of design coordination?

Which process would maintain policies, standards and models for service transition activities and processes?

Which of the following identifies the purpose of service transition planning and support?

From the perspective of the service provider, who is the person or group that agrees their service targets?

What is the act of transforming resources and capabilities into valuable service better known as?

What is a service delivered between two business units in the same organization known as?

Which of the following is NOT a source of best practice?

Which of the following is the BEST description of a service-based service level agreement (SLA)?