Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?
A.
Problem Management will submit a Request for Change (RFC).
B.
Service Level Management will start a Service Improvement Program (SIP).
C.
Change Management will start a Post Implementation Review (PIR).
D.
Release Management will implement the back-out plan.
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