A process owner is responsible for which of the following?
1. Documenting the process
2. Defining process Key Performance Indicators (KPIs)
3. Improving the process
4. Ensuring process staff undertake the required training
A.
1, 3 and 4 only
B.
All of the above
C.
1, 2 and 3 only
D.
1, 2 and 4 only