Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
A.
The Service Desk Manager
B.
The Service Manager
C.
TheRequestFulfilment Process Manager
D.
TheRequestFulfilment Process Owner
Process Manager is responsible for ensuring that the process is being performed according to the agreed and documented requirements. Process Owner is the one who agrees upon and documents the requirements.
Answer is C!