A hosting organization operates from two data centers and typically hosts very large customers.
The delivery and support of the IT Infrastructure is not service driven. The IT technical delivery
functions operate in silos. Customers suffer a significant lead time to establish new operational
environments. In addition, changes to applications that impact the infrastructure have a long lead
time.
One of the customers has requested a service-driven approach for a new business application and
its associated infrastructure. The hosting organization has agreed to build a PaaS offering.
Which operational tool and process transformation approach is most suitable for the hosting
company?

A.
Design a new service-driven set of tools and processes. Train some of the IT operations teams
to use the new tools. In advance of service demand, procure appropriate storage, network and
compute capability for the cloud.

B.
Use the existing mature tools and processes that are used for all customers. Manage cloud
capacity using the existing process to order storage, network and compute.

C.
Design a new service-driven set of tools and processes. Train the IT operations teams to use
the new tools. Manage cloud capacity using the existing process to order storage, network and
compute.

D.
Deploy additional cloud tools alongside existing tooling. Train the IT operations teams to use
the new tools. Start to transform operations once the cloud is up and running.