The first phase of new ITaaS service introduces the offering to 10% of the engineering
organization. The IT organization leverages the management tools used in their traditional data
center processes to provide visibility into silos and control of the infrastructure. They also have
adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs.
The IT organization is concerned about the extensive amount of time and resources spent
determining the cause of the issue.
As a consultant, what should you recommend to prevent these types of service issues?
A.
Upgrade the management tools to provide holistic visibility into the service dependencies
B.
Configure the incident management system to identify issues and resolutions
C.
Redesign the service offering with an emphasis on less complexity and interdependence
D.
Contract with an outside organization that has extensive experience in resolving cloud service
issues