A company with a very high virtualization percentage decided to move to a cloud architecture.
They hired a cloud service provider (CSP) to provide infrastructure on demand. The company
moved the web front-end of a tightly coupled service to the CSP. Now users are complaining
about slow response and timeout errors when accessing some of the web based applications.
What is the most likely reason for this issue?

A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable
business selling a portfolio of financial services to several large local enterprises. The company’s
flagship applications process large volumes of enterprise-internal financial data within IT
operations.
Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow
in the Far East.
The business is critically dependent on its data processing capabilities, and recognizes the need
for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
What type of model should you recommend, and why?

The IT department and lines of business at a pharmaceutical company are determining what the
best resource allocation and chargeback models would be to fund their development efforts.
The primary drivers are:
Guaranteed resources are always available
Applications should be able to burst quickly on-demand
SLAs are negotiable
Which best meets the requirements?

An IT organization is currently 80% virtualized and the CIO is planning for the transition to ITaaS.
The organization has already experienced significant savings due to virtualization. Senior
executives are concerned that ITaaS requires additional software licenses and additional
headcount, both at significant cost.
How can the CIO convince senior management of the savings potential with ITaaS?

A cloud service provider has just delivered a presentation to your organization. During the ROI
section of the presentation the vendor described how their predefined service catalog would
dramatically reduce service commissioning timing and guarantee a consistent user experience.
However, the presenter did not attach a direct financial value to the service catalog.
You are helping to create an initial justification report for the organization. How could you
categorize the non-financial benefits of the service catalog?

During an initial discovery of a companys environment you realize there are applications with
unique risk considerations. In anticipation of moving the organization to ITaaS, how should these
application security requirements be managed?

A public cloud service provider is facing several challenges in its IT operations:
1 – Rapidly increasing storage capacity needs, forcing frequent data migrations
2 – Transition to a converged network infrastructure with FCoE
3 – Deployment of several types of hypervisors simultaneously in production
4 – Long-term archival of very large volumes of tenant data for compliance
5 – In-flight encryption for tenants with stringent compliance requirements
Which challenge(s) would VPLEX address?

The operations department of a major hosting provider is under pressure to deliver services more
quickly. They have a significant number of tools for managing IT technologies across the data
center.
Although investments in virtualization and automation have been made, it still takes months to
provision basic IT services to meet new customer demands. The provider is considering offering
cloud services.
What is a key focus area for driving higher operational efficiency and associated profits?

A large health insurance company has a mature ITaaS implementation. They have developed a
SaaS claims filing application for use in their internal telephone claims center.
Last month, a decision to sell policies through independent insurance agents was approved by the
Board of Directors. As a result, claims data must be made available in the offices of the
independent insurance agents.
Which body has the responsibility of defining data access to the independent insurance agents?

You are reviewing an organizations IT decision making processes in preparation for ITaaS. IT has
a history of implementing technologies and solutions that dont meet the needs of the enterprise.
What would you recommend to solve this problem?