An organization has been providing web services within their private cloud. The web services, deployed through
a service catalog, depend on a database resource in the private cloud.
The organization decided to make these web services availability globally by using a public cloud provider.
However, once of the web services were deployed into the public cloud, users started complaining about poor
performance.
Which solution would most likely improve performance of the web services.

An IT organization is in the process of transitioning to an ITaaS model and adopting cloud services. The Chief Information Officer (CIO) is very concerned about the cultural shift in mindset that will be required in order to achieve success.
What might this concern be?

An organization wishes to more efficiently produce services by unifying processes and methods from various
departments to provide more cross functional integration. To achieve these goals, all elements of the
infrastructure will be software driven and manual processes will be automated as much as possible.
What practice is this organization trying to adopt?

A service provider is starting a new business for providing cloud services. However, they are concerned that
their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy
loads.
What can they do to mitigate this concern with paying customers?

An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools.
Which cloud feature are they implementing?

The principles of Autonomy, Abstraction, Discoverability, Composability, and Reusability are all principles of
what?

A line of business has been using a public cloud provider and is now seeking services from the internal IT
department. The line of business (LOB) has concerns about service performance and availability. They also
want to have a clear and logical description of services, capabilities, and key performance indicators. The
organization would like to better understand support responsibilities and warranties.
What should the LOB obtain from the IT department to satisfy concerns?

You are responsible for building Service Level Agreements (SLAs) for your company. When building them for
the service lifecycle of a cloud application, what should you consider?

A company wishes to transform to using cloud services. They have a good understanding of Service Oriented
Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them
through the full ITaaS implementation.
As their cloud architect consultant, you need to take them to the next level in the service orientation maturity
model. What is the next level?

An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services. What would be an appropriate assessment for them to perform related to governance?