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What must be done to restore the file?

The customer states they have configured Legato Networker with NDMP using the tar format. However, the backup administrator is complaining that they cannot restore a certain file. After reviewing the server logs, an error message was found during the backup “NDMP: 3: Can’t convert filename using the specified NDMP.dialect, or invalid utf8 filename”.

What must be done to restore the file?