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Which EMC Smarts function will provide these capabilities?

An EMC Smarts customer is planning for more detailed reporting capabilities on services consumed by customers and end users. The customer wants to create a chargeback system for these services and have the following capabilities:
-Relate the customers and end users to the services they consume -View the components of the infrastructure and business entities impacted by problems. Which EMC Smarts function will provide these capabilities?

Which product provides the simplest way to meet this requirement?

Your Company has a mission-critical Oracle database on open systems and CLARiiON that needs an improved method of local replication. The customer wants to reduce as much as possible the amount of time between the each local replica, but is concerned about the disk space needed to maintain all the replicas. They estimate that they want to support about a week of replicas, but worry about the management needed to determine the correct replica to mount. Which product provides the simplest way to meet this requirement?