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What is the first thing you should have the customer investigate before calling EMC Support?

A customer tells you that their CX340 has suddenly developed a performance problem.
Yesterday, they added a file server to the SAN and created a metaLUN from unallocated space in the array to provide the capacity needed for their file shares. Now, their Exchange server is experiencing higher than normal disk queue lengths and performance is degrading rapidly.
What is the first thing you should have the customer investigate before calling EMC Support?

What should you recommend to manage the clone operations efficiently and to improve the backup performance?

A customer is using EMC NetWorker for backups in their environment. They have multiple physical tape libraries that are used for backups and clone operations at the primary data center and a disaster recovery site. The backup data is cloned daily to the remote disaster recovery site.
Their backups are taking longer and are not able to complete the clone operations within one day to meet their service level objectives. What should you recommend to manage the clone operations efficiently and to improve the backup performance?