A health care applications software company has been growing rapidly by acquiring several similar
companies, which are based in other states.
IT is now struggling to provide services for developing, testing and supporting multiple application
teams. For each application, customer support must frequently handle sensitive electronic medical
records data that is subject to Federal compliance. No formal standards or policies have been
established across application teams relative to sensitive data.
With the goal of ITaaS transformation, senior management seeks to establish IT governance.
What would you recommend for a governance model, and why?

An enterprise is beginning its journey to IT-as-a-Service (ITaaS), and has retained a Cloud
Architect to assist them. An assessment of their current environment has already been completed
and a gap analysis has been done.
What should the Cloud Architect recommend to determine if business activities are aligned with
strategic vision?

You have been hired by a large, global manufacturing company to conduct a consolidation
assessment.
During the interview process, you determine which applications are most important to the
business. Key performance metrics are also collected. You also find:
Some applications see little or no use
SLAs for mission critical applications are 99.99%
Corporate email is considered proprietary and confidential information
Country specific regulations apply to certain applications
What should you use to determine proper application placement?

You are the IT Manager of a health care company. You have decided to move to the public cloud
and are evaluating various public cloud providers.
What characteristic would the best public cloud provider have, and why?

A company with a very high virtualization percentage decided to move to a cloud architecture.
They hired a cloud service provider (CSP) to provide infrastructure on demand. The company
moved the web front-end of a tightly coupled service to the CSP. Now users are complaining
about slow response and timeout errors when accessing some of the web based applications.
What is the most likely reason for this issue?

A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable
business selling a portfolio of financial services to several large local enterprises. The company’s
flagship applications process large volumes of enterprise-internal financial data within IT
operations.
Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow
in the Far East.
The business is critically dependent on its data processing capabilities, and recognizes the need
for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
What type of model should you recommend, and why?

The IT department and lines of business at a pharmaceutical company are determining what the
best resource allocation and chargeback models would be to fund their development efforts.
The primary drivers are:
Guaranteed resources are always available
Applications should be able to burst quickly on-demand
SLAs are negotiable
Which best meets the requirements?

An IT organization is currently 80% virtualized and the CIO is planning for the transition to ITaaS.
The organization has already experienced significant savings due to virtualization. Senior
executives are concerned that ITaaS requires additional software licenses and additional
headcount, both at significant cost.
How can the CIO convince senior management of the savings potential with ITaaS?

A cloud service provider has just delivered a presentation to your organization. During the ROI
section of the presentation the vendor described how their predefined service catalog would
dramatically reduce service commissioning timing and guarantee a consistent user experience.
However, the presenter did not attach a direct financial value to the service catalog.
You are helping to create an initial justification report for the organization. How could you
categorize the non-financial benefits of the service catalog?

During an initial discovery of a companys environment you realize there are applications with
unique risk considerations. In anticipation of moving the organization to ITaaS, how should these
application security requirements be managed?