The IT group within a manufacturing organization is transforming their manual service offerings
into automated service offerings to be available from a service catalog. After reviewing the
required KPIs for the service, the service transition project manager asks you if the monitoring
tools they currently employ need to be replaced.
What criteria are needed to effectively monitor the required KPIs?

An enterprise company has a large, virtualized data center. They are currently in the process of
auditing their virtual servers to ensure they are in compliance with regulatory requirements.
They want to be able to check new and existing virtual servers for compliance and automatically
remediate any virtual machines that are found to be out of compliance.
As a Cloud Architect, which product would you recommend for this purpose?

An organization wishes to move toward full ITaaS implementation. Their IT team is skilled,
disciplined, and exhibits strong teamwork. They have demonstrated the ability to deliver services
with supporting processes and regulations.
As their ITaaS consultant, you need to take them to the next level in the service orientation
maturity model. What is the next level?

Which metric measures the time taken to realize benefits from an ITaaS solution?

A financial company has made several acquisitions within the past few years. They currently have
two primary data centers that are 50 km apart. Recently, an internal assessment was conducted to
explore ways to improve ingress/egress utilization and to extend their firewall to the cloud.

Which type of firewall would best suit their needs?

A hosting company has experienced a sudden increase in customer interest and wishes to
implement ITaaS. They are now hosting online shopping applications for several retail computer
and electronics companies.
Developers in the customer companies use their own internal credentials and have the ability to
publish applications and changes to their stores. Shoppers access these stores using a variety of
mobile applications and web browsers.
What should be addressed when migrating to ITaaS and implementing a service catalog for the
retail and electronic companies?

An IT organization is currently 80% virtualized and the CIO is planning for the transition to ITaaS.
Senior executives are concerned that IT supports too many services and that many of the services
are neither efficient nor necessary.
What argument can the CIO make to address the executives’ concerns and convince them that
ITaaS is the correct strategic decision?

A large service provider is designing a solution to protect itself against malicious content, such as
viruses in a SOAP attachment, and denial of service attacks.
Which type of firewall is most appropriate for their needs?

An enterprise has decided to implement a new service that will process credit card information.
They will deploy this service within their private cloud. They have a relationship with a public cloud
provider that claims to be PCI compliant.
The enterprise wishes to implement a service that is PCI compliant with the least amount of effort.
The service is protected by a policy-based intrusion detection system. Cardholder data is securely
transmitted to the web interface.
Which additional design elements would best be suited for this implementation?

An enterprise is beginning its journey to IT-as-a-Service (ITaaS), and has retained a Cloud
Architect to assist them. An assessment of their current environment is complete and a list of final
requirements is being generated.
What should the Cloud Architect recommend as the next step?