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What could be the problem?

An NFS user currently has 30 MB of data stored in a personal directory on a VNX. Their quota
allocation allows up to 100 MB. However, they are unable to store additional data in this personal
directory.
The user deleted two of their largest files in an attempt to free up additional space, but was unable
to save all new files to the VNX. The user called the VNX administrator, who confirmed that the file
system has additional storage capacity.
What could be the problem?