You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem. Apparently, the connections are reposting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?
A. Perform corrective actions
B. Discover the scale of the problem
C. Create a plan of action or escalate the problem
D. Verify the solution