Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and
holds his breath. After Joe leaves, the customer reports the behavior to Joe’s supervisor. The supervisor decides the issue must be addressed. Which of the
following topics would the supervisor be MOST likely to cover?

A.
Maintaining good communications with the customer

B.
Maintaining good personal hygiene

C.
Avoiding being judgmental

D.
Avoid dismissing the customer’s problems