Users are having trouble printing in terminal services. The administrator finds that whenever a
certain user prints the print spooler crashes. Which of the following is the MOST likely problem?
A.
The user is using a PostScript driver.
B.
The printer is not on the HCL.
C.
The user does not have the appropriate permissions to print.
D.
The printer driver is not installed on the terminal server.
out of the given choices, A is the more reasonable.
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B. The printer is not on the HCL.
Ref: http://support.microsoft.com/kb/223418
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Agreed I think the Answer is B as well:
http://www.virtualizationadmin.com/articles-tutorials/terminal-services/printing/windows-terminal-services-printing.html
Scroll down and you will see the following:
“Without using 3rd party printing programs, the following lists the type of printer drivers that can be used on a Windows Terminal Server, in order of preference from most preferred to not preferred:
Windows Built-in PCL or PS Drivers – Version “Windows 2000, Windows XP and Windows Server 2003”
WHQL (Windows Hardware Quality Labs) Signed Drivers – include the “Designed for Windows” Logo
PCL or PS Drivers – certified (by the Manufacturer) for use on Windows Terminal Services or Citrix
Windows Built-in PCL6 Drivers – Version “Windows 2000, Windows XP and Windows Server 2003”
Manufacturer’s PCL or PS Drivers – Version “Windows 2000, Windows XP and Windows Server 2003”
Manufacturer’s PCL6 – Version “Windows 2000, Windows XP and Windows Server 2003”
Manufacturer’s PCL or PS Kernel Mode Drivers – Version NT4”
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Very interesting. Most other test study forms state answer A as the correct one.
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You would think that if a ‘certain user’ was causing it to crash, then other uses are using it just fine. That makes me think B is not the correct answer.
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Correct answer is B
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