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which of the following documents would the manager MOST…

A manager is reviewing bids for Internet service in support of a new corporate office location. The location will provide 24-hour service to the organization’s global
user population. In which of the following documents would the manager MOST likely find quantitative data regarding latency levels and MTTR?

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A.
ISA

B.
SLA

C.
MOU

D.
BPA


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