Which of the following is the MOST important reason for an instructor to analyze the
characteristics of the learners before a course begins?

A corporation’s restructuring has resulted in learners different from those originally scheduled to
be sent to a three-day training class. The trainer realizes this on the first day of training and
notices that the learners’ knowledge varies from no exposure to very experienced. Which of the

following would be the BEST indicator of the course’s success in this situation?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal.
Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To lead beginner-level learners to a thorough understanding of a concept that has just
been presented to them
ACTION: Frame systematic questions in a way that requires the learners first to apply the concept
and then to recall facts regarding the concept.

Which of the following provides the MOST effective means of evaluating the value of a skilltraining course for the participants and their employers?

One of the learners in a group is hearing impaired and participates through an interpreter who
signs. When addressing this participant, the instructor should:

Which of the following is the MOST effective technique for a trainer to use to help learners relate
course content to their individual job requirements?

An instructor finds that the standard, formal assessment towards the end of a given course yields
erratic learner scores over a broad spectrum. During the course, the instructor observed all of the
learners progressing at about the same pace. In this situation, which of the following is the MOST

likely source of the results?

A learner is giving a media-enhanced presentation. During the visual portion of the presentation,
the video screen goes blank. What should the instructor attempt to do first?

An instructor is teaching a class that is making little progress. The learners are employees of two
recently merged companies with very different corporate cultures. These differences have resulted
in nonstop bickering that is not related to the course material. Which of the following approaches
should the instructor use in this situation?

Each of the following is an appropriate method for an instructor to use in evaluating the
effectiveness of a course EXCEPT to: