A customer wants to turn off their network printer when leaving the office to save energy. To avoid
communication problems after the customer turns the printer on, which of the following solutions
should the technician recommend?

A customer wants to print a large graphic image on a smal er sized media. Which of the following
printer driver options should the technician recommend?

While speaking with technical support, a technician is unsure of how to implement the
recommended solution. Which of the following is the next BEST step?

While troubleshooting a paper jam, the technician checks the service manual to determine which
trays use the roller where the jam occurs. Which of the following general troubleshooting steps
does this process describe?

After printing an internal test page, a customer feels that gray patterns on the print have a
magenta tint. Which of the following should the technician recommend the customer do?

When examining color images using a magnifier, the technician sees cyan, magenta, yellow, and
black pixels along the edges of the image. The technician should adjust:

After instal ing a large capacity paper source upgrade, the customer is unable to select the new
trays from the print window. Which of the following should the technician advise the customer to
do?

When a customer is scanning from their multifunction device, using the automatic document
feeder, a black line appears on the media output. When the customer scans from the exposure
glass, there is no black line on the media output. Which of the following is the MOST likely cause
of the black line?

A customer can scan to a folder on their local PC; however, they are unable to connect to a folder
on the server located in another city. Which of the following is the MOST likely reason the
customer cannot connect to the folder on the server?

An MFD is setup to use the scan-to-email function. The device is able to ping the email server;
however, none of the emails are making it to the selected destinations. Which of the following is
the MOST likely cause of the email problem?