A customer is not able to connect to any websites. Which of the following commands should a
technician run FIRST to identify the issue?

A technician wants to know the MAC address of a computer. Which of the following commands
would the technician use?

A technician would like to dispose of a hard drive that is no longer needed. According to company
policy, all contents on the disk should be deleted before disposal. Which of the following OS
command line tools should be used?

When securing a new wireless router, which of the following should be changed FIRST?

A computer starts to boot then quickly shuts down. Which of the following should the technician use
to troubleshoot this issue?

A client has a computer that is infected with several viruses and spyware. Which of the following
should the technician perform FIRST before spyware removal?

A PC is running slower than usual. Which of the following tools would BEST diagnose the possible
bottleneck?

Which of the following switches should a technician use with the PING command to resolve an IP
address to a hostname?

A technician is trying to setup a non-domain user account on a workstation, but receives the
following error message “Password does not meet the complexity requirements.” Which of the
following utilities should the technician use to identify the criteria?

In a SOHO wireless network, which of the following prevents unauthorized users from accessing
confidential data?