Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue.
Which of the following methods can the technician use?

A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST
when responding to the problem?

A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined
that it is not a carrier issue. Which of the following should the technician perform FIRST?

A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST
solve the issue?

A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the
following tools would the technician use to resolve the issue?

A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and
the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?

Joe, an end-user, reports that the PC he uses periodically logs off his user account and displays a message that updates are being installed. Which of the following
is the MOST likely cause of this issue?

An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which
of the following is the MOST likely cause of this issue?

A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be
allowed?

A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time
in the evening. Which of the following is the BEST solution for securing the workstation?