Which of the following is the BEST option to prevent data breaches on lost mobile devices?

Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email box from being
deleted immediately. Which of the following BEST describes this type of attack?

A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without
issue. Which of the following is the MOST likely cause of this issue?

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the
previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the “Prior Versions” tab.
According to the theory of troubleshooting, which of the following is the technician’s NEXT step?

A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their
desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has
indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?

A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be
replaced. Which of the following is the NEXT step in the process of performing the repair?

A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the
computer?

A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent
damaging the new part?

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?