A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?

A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will BEST
prevent user data loss?

Which of the following is a security threat that disguises itself as legitimate software?

A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are
constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue?

A technician has just installed a video card in a PC. The video card is not working, although it was working fine on the test bench. Which of the following Windows
tools should the technician use to start troubleshooting the problem?

A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do
with the old phones before turning them in?

Which of the following file formats does Android use for application installation?

An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact
the IT department and report a violation of which of the following policies?

A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices?

A PC technician has been asked to verify certain Group Policies applied on a workstation. Which of the following commands should be run on the workstation?