A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was
performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?

Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?

The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The
technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the
technician MOST likely use to find this cable?

A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation
software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this
requirement?

A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?

A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?

A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following
options should be considered to secure the laptop?

Which of the following wireless technologies is LEAST likely to be intercepted by a third party?

A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly
on that device. Which of the following device types does the customer have?