After being infected with a virus, a user’s computer does not recognize the user as having local
administrator rights to the computer. After troubleshooting the issue, a technician determines the
computer needs to be rebuilt and data needs to be restored from the user’s backup. Which of the
following tools would BEST reset the computer to how it worked when first purchased?

A technician installed a second hard drive in a computer. Upon restart, a message appears
statinG. “primary drive 0 not found. Press F1 to continue.” Which of the following should the
technician check FIRST?

The shared folder named C$ is an example of which of the following?

Which of the following is BEST used to prevent other people from viewing a user’s computer
screen?

A pest exterminator tries to gain access to a company’s computer lab, but the receptionist does
not see an extermination scheduled on the calendar and denies the exterminator access to the
lab. Which of the following security threats almost occurred?

Which of the following can be used as an appropriate boot device?

A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone
detected” message. Which of the following is the FIRST thing the technician should check to
troubleshoot the issue?

Which of the following software types would need to be installed on a mobile device to help
prevent data from being viewed if the device is lost?

Which of the following is the BEST tool to verify the cable is plugged into the correct port on the
patch panel?

Which of the following is the BEST tool for a technician to use to make sure the network wires are
securely fastened in a wall jack?