A user is reporting that they cannot connect to the wireless network from their office but they were
able to connect yesterday. Which of the following would be the MOST likely reason?

A user on a domain network cannot install software that they need. Which of the following user
groups is this user MOST likely associated with?

A user reports that their PC does not work. Which of the following would be the BEST question for
the technician to ask the user to get further information?

A user reports that their PC boots up to a screen that reads “OS not found”. Which of the following
would be the MOST likely cause of this problem?

A technician is working on an issue and has identified the problem and worked out the cause.
Which of the following would MOST likely be the NEXT step the technician should make?

Which of the following paths would a technician use to map a network drive?

Which of the following is considered a method of physical security?

A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which
of the following applies?

Which of the following ports MUST be open in order for Remote Desktop to function?

A technician is dispatched to a location that has multiple laser printers. One of the network printers
is printing what appears to be a shadow image. The technician could solve this issue by: