An entry level network analyst calls and is not sure which Windows OS features to use to check
for users who are currently logged on. Which of the following features would BEST assist this
analyst?

Which of the following common security threats could be occurring when a user calls and requests
his co-worker’s password?

A technician has a client’s laptop that is randomly shutting down. Which of the following is the
FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop’s
issue?

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time.
Which of the following tools would BEST be used to accomplish this?

Which of the following Control Panel utilities would be BEST to use to remove a Windows 7
application?

A customer calls and states the new plasma display they just received has yellow spots all over
the screen. Which of the following is the MOST likely cause of this issue?

A customer calls and reports that when they walk away from their laptop for an extended period of
time they have to reconnect to wireless when they get back. Which of the following will MOST
likely correct this issue?

Which of the following BEST describes the Apple utility used with iOS devices to synchronize,
upgrade, and restore to factory default if needed?

Which of the following tools and test equipment is routinely magnetized and should be used with
caution around magnetic media?

Which of the following utilities will display a listing of active IP ports on the computer being tested?