A technician is having boot issues with a newly built PC, and notices the following jumper
configurations for each PATA device:
HARD DRIVE. MASTER
OPTICAL DRIVE. CABLE SELECT
Which of the following jumper configurations should be used instead?

A technician troubleshoots a broken PC only to find that a strong burning odor is coming from
inside the case. Which of the following parts MOST likely experienced a level of electrical burn?

A computer is showing the “No boot device found” message even though a technician has verified
that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is
MOST likely at play?

A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk
drives have their fault lights on. Which of the following is the BEST action for the technician to
perform when fixing this problem?

A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7
Enterprise workstation. One drive has failed. Which of the following should the technician do to fix
the problem?

A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the
following tools could a technician use to help diagnose if there is a pre-boot failure?

A technician would like to limit computer access to certain users. Which of the following should be
configured?

A user’s computer will not boot. A technician notices four indicator lights on the backside of the
computer. Two of the lights are green, and two are amber. Which of the following documentation
should the technician read to determine what the lights are indicating?

Which of the following options is MOST likely active on a network of three workstations, running
Windows 7 Home Edition x64, to enable File and Print sharing?

A technician is reconfiguring an email account for off-line mode. Which of the following will
describe the expected time of account synchronization with the email server?