In which of the following operating systems does Windows XP mode come as a free download to
be used for application compatibility?

The Aero feature is found in which of the following operating systems? (Select TWO).

An audio visual company has decided that they want to migrate from Windows XP Professional
SP2. The company has a domain network. A technician is tasked with selecting an operating
system. Which of the following should the technician select?

A technician is installing and configuring a SOHO wireless network for a client. The client only
wants five authorized computers to connect to the network with a defined IP range. Which of the

following should the technician configure on the router? (Select TWO).

A user calls the helpdesk and states that they are receiving an IP conflict error on their computer.
The user is on a company network that uses DHCP. The technician verified the PC is using DHCP
to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to
resolve this issue? (Select TWO).

A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other
network resources. The user is on a company network that uses DHCP. The technician runs
IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the
following steps should the technician perform FIRST to troubleshoot this issue?

A technician has installed the hardware for a SOHO wired network. Which of the following is the
FIRST step to securing the network?

A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST
appropriate method for erasing the data on the old PCs?

Which of the following is a security threat that uses email to trick users?

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When
the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which
of the following is the MOST likely explanation for the PC shutting down?