After updating the device drivers for a video adapter, a user reports they are only able to view a
portion of the screen and the text is very large. Which of the following is MOST likely the cause?

After connecting a laptop to an external monitor, no display is detected and the monitor goes into
sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select
TWO).

A technician has been dispatched to a customer site to diagnose an issue where the computer
turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from
the computer. Which of the following is the BEST solution?

Which of the following security measures is usually found in a laptop?

Which of the following can be achieved with Group Policy to help with workstation security
measures?

Which of the following can enable a technician to remove a virus that prevents users from
updating their antivirus software?

A technician notices that a computer is making a loud clicking noise but continues to run. System
speed is barely affected, but they cannot access certain drives. These are the symptoms of which
of the following?

A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST
way for the user to still access and edit all of their data?

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The
technician installs the network card, loads Windows XP drivers that came with the network card,
and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the
computer to boot up properly. Which of the following should the technician perform to resolve this
issue without any data loss? (Select TWO).