Which of the following is the common term for software designed to steal information, disrupt
files and an operating system’s integrity, and spy on a user’s activity?

A technician is tasked with installing a legacy application on a Windows 7 computer. When
the technician tries to install the legacy application, an error is received that the application
cannot be installed because the OS is not supported. Which of the following should the
technician do FIRST to try to get the application installed in Windows 7?

A technician is called into an office where multiple users are reporting duplicate IP address
errors. Upon arrival, the technician skims notes from the previous technician who serviced
the office and finds that DHCP functionality was disabled on the internal router. Which of the
following explanations is MOST likely the issue?

A user reports that a file they shared out on their computer for another network user is not
accessible to the third party. The user insists they specifically gave this third party Allow
rights for Read and Write access. Which of the following could explain the problem at hand?

Which of the following features is a characteristic associated to that of Android-based
smartphones?

A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and
random loss of video during operation. Which of the following are MOST likely causes of this
problem? (Select TWO).

Which of the following wireless standards used on modern smartphones depends on direct
client-to-client handshake pin code authorization for establishing transmission connection?

A technician installed a second hard drive in a computer. Upon restart, a message appears
stating. “primary drive 0 not found. Press F1 to continue.” Which of the following should the
technician check FIRST?

A technician is dispatched to repair a computer that appears to boot correctly, except no
video output is being displayed. No beep codes are given by the computer, but drive activity
lights and keyboard lights work correctly. The technician decides that the video card may be
defective and removes it from the computer, expecting the computer’s POST process to
provide beep codes with the card removed. Instead the computer boots properly. Which of
the following is MOST likely the cause?

A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone
detected” message. Which of the following is the FIRST thing the technician should check to
troubleshoot the issue?