A user’s CRT monitor was damaged by a large magnet, resulting in a distorted image. Which
of the following can a technician do to BEST safely fix the monitor?

IT suspects that other people are frequently making changes to a computer when a user
leaves their desk. Which of the following security policies can be implemented in order to
prevent this situation?

A user reports their network connection has limited or no connectivity. Which of the following
should a technician check FIRST?

A client has asked a technician about drive sanitation and wants to know what the difference
is between overwriting a drive and formatting a drive. Which of the following would be the
BEST response from the technician?

Which of the following common security threats could be occurring when a user receives an
email with a link to login and change their username and password?

Which of the following BEST describes the security term known as tailgating?

A customer calls and states their display is very dark even with the brightness settings at
maximum.
Which of the following is the MOST likely cause of this issue?

A user is reporting that they are clicking on search results and being redirected to the wrong
sites. Which of the following should a technician check FIRST?

A customer has recently returned to the United States from a trade show in Europe. They
report none of their computers will power on. Which of the following is MOST likely the
solution?

When setting up a new wireless router, which of the following actions should the technician
take FIRST in order to secure the network? (Select TWO).