A technician is working on an issue and has identified the problem and worked out the cause.
Which of the following would MOST likely be the NEXT step the technician should make?

A technician is dispatched to a location that has multiple laser printers. One of the network printers
is printing what appears to be a shadow image. The technician could solve this issue by:

A user will be installing a switch in a public location and will allow the six users in the office to
connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is
no unauthorized access to the switch?

The technician is dispatched to look at a user’s laptop. The user reports the system shuts down
after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the
following should the technician perform to resolve this?

A new application is installed which adds three new services to a customer’s PC. The customer
asks for help, because the new application will not start. A technician investigates and finds that
one of the services has failed to start. They attempt to manually start the service but it fails. Where
should the technician look NEXT for more information? (Select TWO).

A technician is installing a new wired router and needs to disable all the ports currently not in use.
The documentation for router mentions the web interface for the router is available by default at
192.168.1.1. In which of the following ways would the technician go about doing this?

A technician is changing out a toner cartridge in a high volume printer. As they are removing the
empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area.
Which of the following should the technician do NEXT?

A user is running a RAID 0 array and has problems with one of the drives. Which of the following
actions will the technician take NEXT?

A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which
of the following is the MOST likely cause of the issue?

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the
following actions would a technician MOST likely take?