Ann, a user, has moved the orientation of her desk and now has to arrange the power and network
cables, which are unable to be run along the baseboard. Which of the following would be the
safest and most practical approach?

Which of the following cable types is LEAST affected in areas of high EMI?

Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his
problem. The technician looks up the request in the system and finds that the issue is a warranty
claim for accidental damage that is not covered by the company. Which of the following would be
the BEST approach to resolve Joe’s concerns?

After making repairs to a user’s system, which of the following actions should a technician take?

After a system was hacked by an outsider, a technician is dispatched to the system. The
technician records the location of the system on a log and then signs the system over to a tier-two
technician. The tier-two technician analyzes the system and then signs it over to the case
manager. Which of the following is this an example of?

Which of the following cable types should always be used through life safety areas?

A datacenter server technician notices that several of the last sticks of RAM which were installed
as upgrades have been found damaged due to static electricity. This only occurs in a particular
server room within a large datacenter. Which of the following environmental hazards is MOST
likely at play here?

Activity logs show a large amount of data downloaded from a company server to an employee’s
workstation overnight. Upon further investigation, the technician identifies the data as being
outside the scope of the employee’s regular job functions. Which of the following steps should the
technician take NEXT?

During a presentation, a client removes confidential proposal materials from the presenter’s laptop
via an IR connection. This behavior is expressly prohibited by the company. The client’s location in
the audience is immediately identified. Which of the following should the technician do NEXT?

Which type of fire extinguishing technology should be used when encountering an electrical fire?